ust moved into your new place in Canada? One of the first things you’ll want to tackle is getting your utilities set up. Whether you’re renting an apartment or settling into your first home, having your electricity, water, and internet running from day one can make all the difference.
This guide walks you through everything you need to know about setting up utilities in Canada — what services are essential, how much they cost, and how to get connected fast, no matter which province you’re in.
What Counts as a Utility in Canada?
Utilities generally fall into two categories:
Basic Utilities:
- Electricity (often called “Hydro”)
- Natural gas (for heating or hot water)
- Water and sewer services
Optional or Add-On Utilities:
- Internet and Wi-Fi
- Cable TV
- Landline phone
- Garbage and recycling (sometimes included in rent or municipal taxes)
Tip: Not all utilities are your responsibility. Some rentals include them in the rent — always double-check your lease.
Step-by-Step: How to Set Up Utilities in Canada
1. Check Your Lease First
Before making any calls, confirm:
- Which utilities you’re responsible for
- Whether services are already active from previous tenants
- Your official move-in date (you may need to provide meter readings)
2. Get in Touch with Local Providers
Reach out to providers directly to start service in your name. Some may require a deposit or credit check, especially if you’re new to the country.
3. Have This Info Ready
Most providers will ask for:
- Full name and valid ID
- Move-in address and date
- Contact info (phone and email)
- Payment method (or a deposit)
Utility Providers by Province (Examples)
| Province | Electricity | Natural Gas | Water Services |
|---|---|---|---|
| Ontario | Hydro One, Toronto Hydro | Enbridge Gas | Managed by local cities |
| British Columbia | BC Hydro | FortisBC | Municipal services |
| Alberta | ENMAX, EPCOR, Direct Energy | ATCO | Municipal or city-based |
| Quebec | Hydro-Québec | Gazifère | Local government |
| Nova Scotia | Nova Scotia Power | Heritage Gas | Halifax Water & others |
Average Monthly Utility Costs (2025 Estimates)
| Utility | Monthly Cost (1–2 Bedroom Apt) | Notes |
|---|---|---|
| Electricity | $60–$120 CAD | Varies by region & usage |
| Natural Gas | $50–$100 CAD | Cheaper in summer, spikes in winter |
| Water & Sewer | $30–$60 CAD | May be included in rent |
| High-Speed Internet | $60–$100 CAD | Depends on provider & plan |
| Garbage/Recycling | Often included in taxes | Check with your municipality |
Top Internet Providers in Canada
| Provider | Where Available | Max Speeds | Setup Time |
|---|---|---|---|
| Bell | Ontario, Quebec | Up to 1.5 Gbps | 2–5 business days |
| Rogers | Ontario, Atlantic Canada | Up to 1 Gbps | 1–3 business days |
| Telus | Western Canada | Up to 1 Gbps | 3–7 business days |
| Videotron | Quebec | Up to 940 Mbps | 2–4 business days |
| Shaw | Alberta, BC | Up to 1.5 Gbps | 1–3 business days |
New to Canada? Here’s What to Do
- Reach out to newcomer support services like YMCA or COSTI — they often help with utility setup.
- Ask your landlord or property manager for recommended providers.
- Get your ID and lease ready — proof of address is often needed.
- Bundle services (like internet + TV) to save money.
- Use prepaid or flexible billing if you don’t yet have a Canadian credit score.
FAQ: Utilities in Canada
1. When should I set up utilities?
Ideally, 1–2 weeks before you move in. That way, everything’s ready on day one.
2. Can I just transfer the previous tenant’s account?
Not directly — but if they’ve canceled on time, you can usually set up your own account with the same provider quickly.
3. Do I need a deposit?
Maybe. If you don’t have a credit history in Canada, a deposit or prepayment may be required.
4. Are utilities always separate from rent?
Not always. Some landlords include water, heat, or even electricity. Confirm with your lease.
5. Can I choose my provider?
In some areas like Alberta or parts of Ontario, yes. In BC and Quebec, utilities are typically provided by public companies.
Final Thoughts
Setting up utilities in Canada doesn’t have to be a hassle — but it does take a bit of planning. With the right documents and a few quick calls or clicks, you can have power, water, and internet ready by the time you unpack.
Use this guide to stay ahead, avoid extra fees, and start enjoying your new home without delay.
